General Session Speakers

Managing the Security and Compliance Aspects of Cloud Services
Eric Mannon
Consulting Systems Engineer
NetGain Technologies

1-2 p.m. Tuesday, Feb. 25

Small- to medium-sized organizations report that up to 50% of their IT infrastructure is now based in the cloud, with expectations for that number to increase throughout the next three years. Cloud services are an exciting development in the array of technological products, but with new technology comes a new landscape to navigate. Eric Mannon discusses the how the cloud can benefit your bank, what cloud security threats exist and what compliance measures to follow when using cloud services.

The Faster Payments Revolution
Timothy Mills, AAP
The Clearing House Payments Company

3-4 p.m. Tuesday, Feb. 25

After years of discussion the payments industry has moved forward implementing faster payments in the United States. This session will provide an overview of the major initiatives underway. Attendees will learn how these various solutions are positioned in the market place with a focus on push card, mobile, the new RTP network and the FRB’s FedNow service. In addition, attendees will also hear how third party service providers are facilitating the transition from batch to machine speed processing in your back-office. Perfect for community bankers still attempting to sort out the winners and losers in the faster payments space, this session will also address the strategic and competitive relevancy of faster payments for community bankers. The faster payments revolution has arrived!

CryptoCurrency — AML/KYC, Compliance and Forensic Investigations
Pamela Clegg
Director of Forensics and Training

8:45-9:45 a.m. Wednesday, Feb. 26

Size does not matter when it comes to compliance. Regulatory expectations are the same, regardless of the size and complexity of any financial institution that wishes to provide banking services to virtual currency exchanges. Creating banking procedures for an emerging trend is a difficult task, and with regulators nearly a decade behind the technology, it complicates the matter even further. The best place to start is to build procedures based on existing requirements and best practices used for accounts with a higher risk of money laundering. Pamela Clegg will explain the dos and don’ts that banks should know in the current environment.

Why Financial Institutions Need a Security and Compliance Automation Platform
Col. (Ret.) Timothy Evans, J.D., LL.M.

11 a.m. - Noon Wednesday, Feb. 26

The key to success is knowing the capabilities of your Security Information and Event Management (SIEM) platform and how these capabilities can better serve your bank. Col. (Ret.) Timothy Evans, J.D., LL.M. will provide an overview of the type of data a financial institution ingests and how that would be different with a SIEM. He will discuss what to expect from your current SIEM or what to consider if you’re buying a new SIEM. Evans also will also cover the types of on-demand reports you should require in the platform and how you can comply with the Federal Financial Institutions Examination Council’s Cybersecurity Assessment Tool requirements. 

Planet of the Apps – The Evolving Battle for Customers and Cross Selling in a Mobile World
Dave DeFazio

2:30-3:30 p.m. Wednesday, Feb. 26

“How would you describe your relationship with your financial institution?” When asked that question, only about half of surveyed consumers identified themselves as “loyal.” Nimble competitors are rushing in to capitalize on this weakness, and surely that’s one reason that Venmo, Acorns, Square and PayPal are now offering debit cards to their users, enticing customers with a new place to keep their funds — instead of a checking account at a traditional banking provider.

Dave DeFazio explores how consumer purchase behaviors and changing attitudes about traditional banking products have created an opening for digital trendsetters to reimagine how financial services can work in a modern world. He will conduct live demonstrations of the mobile apps that are re-imagining everyday banking tasks.

Better Than Before: How to Make Digital Banking More Personal & Meaningful Than Banking in the Branch … by Using Your People in the Branch
Lee Wetherington
Director of Strategic Insight
Jack Henry & Associates

7:45-8:45 a.m. Thursday, Feb. 27

For more than 50 years, technology has de-humanized banking by systematically replacing people with automation in the name of convenience and self-service: ATMs, interactive voice response (IVR), online banking, mobile banking and now chatbots. For community financial institutions that differentiate themselves on personal service and relationship banking, this trend poses an existential threat. The good news is that a new model of digital banking has recently emerged, one that uses digital technology to bring real people together at the moment of need — and it’s exactly what consumers want whenever they have a question or concern about their money. Lee Wetherington examines the new era of hyper-personal banking in the digital channel and what it means for the future of financial services in the U.S.

Embracing Disruption: How Technology Innovation is Reshaping the Financial Landscape
Shahar Ziv
Senior Director of Global Strategy and Operations

11:30 a.m. - 12:30 p.m. Thursday, Feb. 27

New technology has lowered barriers to entry and reduced the cost to delight customers but also has raised the stakes of competition and redefined who even is considered a competitor. As the pace in which customers adopt new technology accelerates, banks need a strategy to ensure they are continuously adapting to exceed customers’ needs and expectations. Shahar Ziv details technology changes affecting the banking sector, from artificial intelligence to blockchain to the Internet of Things. He will demystify the hype around innovative technologies and provide examples of how banks can leverage them to enhance the customer experience. Shahar will provide a primer on disruptive technology innovation and discuss how banks have harnessed the power of technology.

Breakout Session Speakers

“Fintegration” — API Platforms and the Future of Financial Services
Lee Wetherington
Director of Strategic Insight
Jack Henry & Associates

9-10 a.m. and 10:15 to 11:15 a.m. Thursday, Feb. 27

Most banks agree that “seamless integration with third parties” is a key capability going forward. 2019 will be marked by more “fintegration” — the coming together of financial institutions and fintechs by way of powerful platforms that integrate spot solutions using APIs, expedite evolution of digital channels, enable mobile-first services and improve user experience. These platforms are what will ultimately give community banks the flexibility to partner with a growing array of best-of-breed fintechs, but how? Lee Wetherington explores the “platformification” of financial services and what it means for community banks.

Data Loss Prevention & Data Protection
Jerry Warrick and John MacDonald

9-10 a.m. and 10:15 to 11:15 a.m. Thursday, Feb. 27

With the introduction of the Cybersecurity Assessment Tool from the FFIEC, General Data Protection Regulation from the European Union and the California Consumer Privacy Act, data protection is a hot-button issue for many organizations. The mishandling of personal data can result in serious financial consequences or reputational damage. Jerry Warrick and John MacDonald outline the standards for protecting corporate and consumer data and how information assets could be exposed to an unnecessarily high level of risk, particularly in circumstances where data is taken out of the corporate information system.

The Future of Payments: How to Win in Today’s Crowded Digital Marketplace
Shahar Ziv
Senior Director of Global Strategy and Operations

9-10 a.m. and 10:15-11:15 a.m. Thursday, Feb. 27

Fintech and digital payments are transforming the world of financial services, fundamentally reshaping the way people move and manage their money. New technology and competition are having a profound effect on banks, challenging them to harness the power of innovation to create meaningful, digital-first member experiences. The new landscape poses both opportunities and risks for bankers, who need to stay on the cutting edge of technology while articulating a redefined value proposition for their customers. Using salient case studies from his experience at PayPal and from the broader ecosystem, Shahar Ziv will share how to develop a framework to understand the driving forces reshaping the payments landscape. Learn how to reframe disruption as an opportunity to stay ahead of the curve in an ever-crowded space